Sr Content Producer

Senior Content Producer Duration: 12 months Location: Acton, MA OR San Diego, CA (Hybrid) Job Summary: We are seeking a Senior Content Producer to lead and scale content operations for the UX Content Strategy team, supporting content strategists and technical writers across multiple product experiences. This role is responsible for operationalizing how content is planned, created, reviewed, governed, and delivered across digital products. The ideal candidate will bring a strong combination of content operations expertise, program management capabilities, and systems thinking to build scalable processes and enable high-quality content delivery across teams. Key Responsibilities: Content Operations & Workflow Management: Own and evolve end-to-end content production workflows across product teams, from intake and planning through publishing and iteration Establish and maintain operating models for UX content and technical documentation Build scalable systems for content intake, prioritization, resourcing, and tracking Ensure visibility into content work through roadmaps, dashboards, and reporting Program & Project Leadership Lead complex, cross-functional content initiatives involving Product, UX, Engineering, Legal, and Compliance teams Partner with UX, Product, Engineering, and Research teams to integrate content throughout the product lifecycle Remove blockers and drive alignment across teams to ensure smooth execution Tools, Systems & Infrastructure Manage and optimize content tools and platforms such as CMS/CCMS systems, Figma, Jira, and Monday.com Define and implement content governance frameworks, standards, and documentation systems Content Quality & Governance Ensure consistency in voice, tone, terminology, and UX writing standards across product experiences Operationalize review and approval workflows Maintain systems for content audits, QA, and continuous optimization Scaling Content Operations Establish scalable operational processes supporting growing product and team complexity Create frameworks that maintain consistency while supporting diverse product experiences Drive clarity around roles, responsibilities, and cross-functional handoffs Measurement & Continuous Improvement Define and track operational and content performance metrics including throughput, cycle time, quality, and engagement Identify workflow inefficiencies and implement process improvements Advocate for data-informed decision-making in content and experience design Required Leadership & Collaboration Skills Proven ability to influence and align cross-functional teams Strong systems-thinking mindset with the ability to connect strategy and execution Excellent communication and stakeholder management skills Experience bringing operational clarity to complex and ambiguous environments Ability to advocate for content as a critical component of the user experience Required Skills & Competencies Deep experience in content operations, content production, or UX operations Strong program and project management experience across multiple workstreams Experience with CMS and CCMS platforms (such as MadCap IXIA) Experience with design and collaboration tools such as Figma, Jira, and Monday.com Understanding of UX writing, technical writing, content design, and product development processes Experience establishing scalable content governance systems and standards Familiarity with accessibility and inclusive design principles Strong attention to detail with the ability to balance strategy and execution Education & Experience Minimum Qualifications Bachelor's degree or equivalent experience 3-5 years of experience in content production, content operations, UX content, or related fields Experience working within Product, UX, or Digital Experience teams Preferred Qualifications Experience supporting or working within UX teams Experience building or scaling content operations functions Background in product-led organizations or complex digital ecosystems