Account Executive

Account Executive

Hybrid | HQ in Oak Park, IL

Client Services

At Shaker, we believe people can do impactful things. Especially our people. In this role, you'll help us transform companies by connecting them to the right solutions for their most complex talent needs. Focused on helping organizations enhance their recruitment and retention results, you'll collaborate with co-workers, partners, and clients to make it happen. Within our tight-knit community, you'll see the future you create and enjoy the team support to learn, grow, and thrive. What could be more powerful than that? Connect to the Power of People, with Shaker.

JOB DESCRIPTION

The Account Executive role has responsibility for daily client service, support and satisfaction while continuously learning our business and refining their skills. If you thrive on learning, listening, solving, communicating, and partnering to deliver service excellence in a fast-paced and deadline-driven environment, this could be the role for you. Ours is an ever-changing business that requires continuous learning across a wide range of media and technology solution And, it's important work as you'll be impacting the way companies and candidates connect.

Client Service

Perform daily management of existing clients which includes listening to their needs and delivering solutions. This requires heavy phone, email and online meeting time so you've got to love connecting with clients as well as with the media.

Build and maintain strong relationships - internally, with the media/vendors and especially with your clients.

Ability to listen well and communicate articulately in a professional manner written, telephone and in-person

Able to build and maintain strong relationships (internally and with clients)

Understand assigned client dynamics and requirements

Serve as client's internal Shaker advocate, interacting with Shaker departments to coordinate all deliverable seamlessly

Prepare proposals and media recommendations as directed: conducting media research; talking to vendors; gathering options and pricing; organizing data for Client Management review and discussion

Prepare, process and fully execute all order types

Ensure client approvals are received prior to deadline

Create orders and manage through to final billing, ensuring a high level of detail and accuracy

Submit relevant forms for all internal requests, providing accurate and comprehensive scope details required to receive the best possible client deliverable

Follow-up with departments to ensure requested deadlines are met

Assist in the preparation of presentations to clients as requested

Manage passwords and reporting for client contracts and ensuring reports are pulled in a timely and detailed fashion as expected by the client

Sales

Become skilled at selling Shaker services

Effectively and efficiently scope and close projects and campaigns

Develop client-specific strategies to meet client needs/expectations

Generate client growth opportunities

Gain proficiency with: Programmatic, SEM/PPC/Sponsored Content, Social Media and Creative Services (EVP/Branding, campaign development, premium items and support materials, brochures), Interactive Services (Websites, landing pages, digital assets and more), technology solutions (ATS, CRM, Sourcing, and others) to help manage client initiatives within each core category

Build credibility and trust with clients and co-workers across all departments

Manage workflow and activity across all team members

Media & Vendor Relations

Attend all agency media/vendor presentations

Engage with media/vendors to understand product suites suited for specific client goals and objectives

Prepare media recommendations and plans based on client scope (hiring objectives, geography, budgets and more)

Present and review recommendations and alter as needed to achieve goals

Execute media plans, coordinating all assets (creative) and media agreements/orders

Track media performance against plan to ensure timely reporting and strategy changes that may be required

Project Management

Maintain client project logs

Act as liaison between client management and relevant departments to ensure objectives and timelines are met

Juggle multiple projects and clients simultaneously, ensuring accurate and timely delivery

QUALIFICATIONS

Requirements

BA and ideally 1-3 years of experience

Background in advertising, marketing, HR/talent acquisition

Agency experience preferred; recruitment-related a strong plus

Excellent communication/client-interaction skills both in person and via phone/electronic media

Excellent attention to detail, strong organizational skills, and exceptional follow-through

Knowledge of current talent-industry marketing and advertising trends/best practices

Demonstrated proficiency in FileMaker, MS Office Suite (Word, PPT, Teams), Excel and LinkedIn

Ability to perform research and campaign planning

Strong capacity and desire to grow, develop, and engage with clients

Exceptional critical thinking and problem-solving skills