Senior Content Producer

Kforce has a client that is seeking a Senior Content Producer in San Deigo, CA.

Key Responsibilities:Content Operations & Workflow Management:

• Own and evolve end-to-end content production workflows across product teams-from intake and planning through publishing and iteration
• Establish and maintain operating models for UX content and technical documentation
• Build scalable systems for content intake, prioritization, resourcing, and tracking
• Ensure visibility into content work through roadmaps, dashboards, and reporting

Program & Project Leadership:

• Lead complex, cross-functional content initiatives spanning product, design, engineering, legal, and compliance
• Partner with UX, Product, Engineering, and Research to ensure content is integrated early and throughout the product lifecycle
• Remove blockers and drive alignment across teams to keep work moving forward

Tools, Systems & Infrastructure:

• Manage and optimize content tools and platforms (e.g., CMS, design tools, project management systems, content inventories)
• Define and implement content governance, standards, and documentation systems

Content Quality & Governance:

• Ensure consistency in voice, tone, terminology, and UX writing standards across product experiences
• Operationalize review and approval processes
• Maintain systems for content audits, QA, and ongoing optimization

Scaling Content Operations:

• Establish scalable processes that support increasing product and team complexity
• Create frameworks that enable consistency while supporting diverse product experiences
• Drive clarity in roles, responsibilities, and handoffs across teams

Measurement & Continuous Improvement:

• Define and track content performance and operational metrics (e.g., throughput, cycle time, quality, engagement)
• Identify inefficiencies and continuously improve workflows, tools, and team practices
• Advocate for data-informed decisions in content and experience design* Bachelor's degree or equivalent experience
• 3-5 years of experience in content production, content operations, UX content, or related fields
• Experience working within product, UX, or digital experience teams
• Deep experience in content operations, content production, or UX operations
• Strong program and project management skills across multiple workstreams
• Experience with CMS and CCMS platforms (e.g. Madcap IXIA), design tools (e.g., Figma), and work management tools (e.g., Jira, Monday)
• Understanding of UX writing, technical writing, content design, and product development processes
• Experience establishing content governance, standards, and scalable systems
• Familiarity with accessibility and inclusive design practices
• Strong attention to detail and ability to balance strategy with execution

Required Leadership & Collaboration Skills:

• Proven ability to influence and align cross-functional teams
• Strong systems thinking with the ability to connect strategy to execution
• Excellent communication skills, with experience working across design, product, and engineering
• Track record of building operational clarity in complex, ambiguous environments
• Ability to advocate for content as a critical part of the user experience

Preferred Skills:

• Experience supporting or embedded within UX teams
• Experience building or scaling content operations functions
• Background in product-led organizations or complex digital ecosystems